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Supplier performance evaluation

ULMA Handling Systems (UHS) carries out a systematic process for supplier performance evaluation with the aim of:

• Ensuring that the supplied products and services meet the established requirements for quality, deadlines, costs, and safety.
• Identifying opportunities for joint improvement between UHS and its suppliers.
• Ensuring the continuity, reliability, and competitiveness of the supply chain.

This process is carried out annually and documented in accordance with the company’s Supplier Performance Evaluation Instruction.

Each year, UHS analyses its supplier pyramid and selects those that are most representative or critical based on criteria such as:

• Annual turnover level
• Impact of the supply on projects or customers
• Nature of the product or service

UHS evaluates suppliers´ performance in the following areas:

1. Product/Service Quality

• Compliance with quality standards
• Existence of improvement tools
• Problem‑solving capability

1. On‑time Delivery

• Delivery within agreed deadlines
• Flexibility in urgent situations

1. Competitiveness and Service

• Technical and commercial competitiveness
• Innovation and technological capability
• Responsiveness to change

1. Costs and Contractual Conditions

• Clarity of the terms
• Alignment between cost and quality
• Flexibility for adjustments or improvement proposals

1. Risk Management

• Ability to anticipate, manage, and mitigate risks
• Existence of contingency plans

1. Environment, Safety, and Prevention

• Compliance with environmental and safety regulations
• Submission of required legal documentation
• Guarantee of safe and compliant supplies

Each question associated with these criteria is rated from 0 (very poor) to 5 (excellent).

The total score determines the supplier's category:

Final Score	Classification	Interpretation
51–70	Excellent	Fully meets the requirements
31–50	Adequate	Satisfactory compliance
18–30	Needs Improvement	Improvement actions required

 

Once the results obtained, UHS prepares an individual report for each supplier whose evaluation result was classified as Improvement needing, requesting the implementation of improvement actions in the lowest‑rated areas. This report is sent to each supplier by email.

All information and documentation related to the evaluation is securely stored in the internal repository designated by the company.